Inability to redirect incorrect deposit

For a period of 8 weeks and counting we have had no resolution for incorrect deposited funds to be redirected or refunded.<br> ABSA client has telephonically agreed to several ABSA consultants and a Branch Manager and acknowledged that the funds were not meant for their (the ABSA clients) account, The ABSA client has also telephonically agreed to redirect/refund the funds. In addition with the telephonic conversation, the ABSA client has mentioned to the several ABSA consultants and Manager's that the aid ABSA client works long hours on a farm outside the town/city and gets 1 Saturday off per month.<br> Surely based on the difficulty for the ABSA client to come into the relevant branch these various ABSA consultants and Managers' integrity should be proof enough that the client has agreed that the funds are incorrectly deposited and that the client has the intention to refund the monies. Secondly, are telephonic conversations not recorded? Is ABSA passing the buck onto their ABSA client to avoid redirecting the incorrect deposit into the correct ABSA account or refunding the incorrect deposit back to FNB?<br>