In efficiencies in ABSA systems

After my hello Peter ABSA review, they responded privately From the 18 October Absa has been sending me back and forth, they are failing to establish what happened to the R2000 that was supposed to go to my cousin’s Standard Bank account. They keep on saying they will have a resolution in the next 3 days and then when the 3 days is up they will apologise and add another 3 days, this has been happening from the 18th of October till today. Absa is frustrating me on purpose with the hope that I will give up and leave this matter. Someone knows where my money is, such a big institution is failing to find out what happened to the money that went missing from 29June - 31 October. Now I wait to see what kind of lies they going to come up with. Such incompetence and daylight *******.