in debt today, tomorrow, forever

<p>I once had a Credit Card with Absa which due to Retrenchment went into arrears. I app**** for debt review at thought that was the end of it. I call Absa debt review in January for a settlement amount and payment details and was promised that an email would be sent the same day. Needless to say, it never arrived. I went into the branch on 21/02/17 at Verdi Centre when Bongani was a great help. After getting the settlement amount an paying the account, he got me connected to Refiloe who logged a request to close the account and sent a paid up letter REF ********** 2. This supposidly takes 3 to 5 working days to complete. I called again on 27/02/17, 5 working days and was told by David REF ********** 3, that the account was still not closed. All he could apparently do was escalate the matter. Later the same week i called again, this time Xolani REF ********** 0, promised me that the matter would be sorted by close business. To my SUPPRISE (saracastic voice) still no paid up letter. What really grates my liver is that most consultants you speak to give you a stink attitude.</p>