In charge of customer service

<p>Never have i been so belittled by an ABSA employee in my life. I have always received exceptional service from ABSA consultants hence i have been with this bank for so long.</p> <p> </p> <p>I also work in a client service environment and know what is means to give client the great service they deserve.</p> <p> </p> <p>But what i experienced from Sandra Mashego of ABSA Pretorious this morning was just complete incompetence.</p> <p> </p> <p>I had a problem, so i explained to her in greater detail, so assuming that maybe my cry out for help from the bank that i have always trusted was boring for her and she decided she is just going to transfer me.</p> <p> </p> <p>1. She doesnt let me know that I am being transferred.</p> <p>2. While I am busy talking, I am being transferred. i dont even know to whom am I being transferred.</p> <p>3. The person I was transferred to (assuming it was one of her Seniors) doesnt greet me, she just picks up the phone and then silent.</p>