***** IN BUSINESS ACCOUNT

I logged a ***** case on the Mon 19 May ref ASZA-2***1 of *****ulant online purchase in our business account of R9154.99 that went off on the 16the of May. It has been a month and no progess of this case has been made other than being told that a card was used. Please tell me what sort of internal controls does ABSA have that money goes off a business account without an OTP to the account holder and the fact that there WAS NO CARD ACTIVE OR ISSUED FOR THIS ACCOUNT! This account is used strictly for transfers ONLY. I am absolutely horrified that not only has this taken a month to be investigated but i have lost all faith in this banks internal controls. How does anyone make a purchase useing a non-existant bank card?If this is not resolved soon and My MONEY REFUNDED IN FULL I will moving my business account to a reputable safe bank! This has severely affected the cashflow of my business!!