Improper Case Handling

i simply don't understand why would Mrs. Crowe close a case iv'e logged with standard bank without a solution to my complaint- ref: HP 3 : *** - Customer : MR JABULANI SAMUEL MDLULI <br> <br> Good day Mr Mdluli, <br> <br> With regards to your Hello Peter posting below requiring assistance from Absa Bank.<br> <br> I have been advised by our Fiduciary Services Complaints Specialist that they have been in contact with you and explained what is required from the company in order for Absa to be able to do the payout.<br> <br> In light of the above, I will be closing complaint accordingly.<br> <br> I hope the above is in order and thank you for giving us the opportunity to assist.<br> <br> Kind Regards,<br> <br> i believe ABSA has breached some credit Act regulations by ignoring the verification of details process required when creating an account in any banking institute as a result they are benefiting from fees which cannot be claimed as they didn't do their job properly when initiating my provident fund account . Absa should declare that they are incapable of handling provident account matters and refund all the beneficiaries accordingly.<br>