Impressive Service by Tamara and Cape Gate ABSA

What an amazing Customer Service Experience I had yesterday at ABSA Cape Gate. I see they have upgraded not only their interior design and space - but also escalated the level of service delivery!!! I'm impressed ABSA.

I walked into the bank and was helped immediately. The Sales Consultant Tamara Matala walked up to me in a few second after I sat down and greeted in a friendly kind manner. She listened as I explained the situation - and guided me through the process seamlessly. A friendly easy going consultant - who understands the needs of clients. Takes her time to understand whilst sharing of herself - acnknowledging that she is still young and has a lot to learn about life. She made me feel so comfortable and like she could be trusted. Wish I could just go back to Tamara every time I need a service from ABSA - ABSA please appoint more Tamaras???

I've been walking big circles around a credit card - and she explained everything to me in a way that made me want one.

I love the Spouse's benefit you have ABSA where you pay half the monthly fees if your spouse is with ABSA.

I truly enjoyed the new feel to your Cape Gate branch - well done!

AT 16h25 I asked Tamara what time the bank closes as she seemed so relaxed. She said they closed at 16h00 - that's service for you!!! Going above and beyond the call of duty without showing any signs of impatience.

This girl has a bright future clearly tunes into the needs of your clients - as if she has a personal vested interest in the business. Well done to her...