Impressed with ABSA with cureous communication

Hi,<br> <br> Early in August I received a letter that stated I was owed a refund on my Virgin Money credit card I had closed back in 2005. I called the number, and as I no longer have an ABSA account, I provided my Standard Bank statement, account details and copy of my ID.<br> <br> Last week I called and was informed, very courteously, that my documents were received and were being processed and that I should call back this week. Today I called and was informed my refund was approved on Saturday the 5th and was now due for payment. <br> <br> Unfortunately I will still have to wait 10 working days for the transfer. I say unfortunately, because when the account was collected I was fairly regularly reminded that I owed the money and was charged for each correspondence.<br> <br> However I would like to thank ABSA (VirginMoney) for their honesty and friendliness over the telephone when dealing with me, even though I am no longer an ABSA client.<br> <br> I can assure you I am strongly considering moving all my accounts from Standard Bank to ABSA because of this positive experience.<br> <br> Thanks again... Restoring my faith that not all banks are a nightmare to deal with.