Impossible to sort out fica status

<p>I have sent absa my documents to sort out my fica status more than once and recieved no reply. I spoke to customer care who tried to help me but she was informed i had to go into the bank, after going to the bank 3 times in 2 days i was told the systems were offline, my account statement could not be used because it had kwa zulu natal on it and the other because it had durban central on it. My proof of residence has never been a problem with any other bank why now is it such a problem. How do i sort this put if i do not have another proof of address ? </p>