Impossible to settle personal loan
<p>I've been struggling to settle my personal loan for a week now.</p> <p>Since last week Thursday (22nd Dec 2016) I've been trying to settle my personal loan.</p> <p>The lady which helped me over the phone was very helpfull and gave me directions on how to do it.</p> <p>She told me I must make a "pay and clear now" as the settlement amount is only valid for that day.</p> <p>That was exactly what I did, a few times, but ABSA's system doesn't allow a payment to that account.</p> <p>In the interim, the installent went off again, and I tried doing it again - yet again failure.</p> <p>I phone ABSA AGAIN asking them to mail me a settlement quote which I can take into the bank and settle the loan - they can't, I have to do that inside a branch.</p> <p>Went to the branch today, stood in line for over an hour, just to be told the lady can't give me the amount, I have to phone them for it.</p> <p>So let's sum up:</p> <p>A week of frustration *****ing up the one and only leave time of the year - THANK YOU></p> <p>Since the previous settlement amount, the installent ging off and the new settlement I have to pay +/- R200 more to settle the load - THANK YOU></p> <p>The R150 airtime wasted to phoning - THANK YOU></p> <p> </p> <p>So in the end, I still have a Personal loan, as it is impossible to close, I will have to pay more and waste money, and my one and only leave period is wasted - THANK YOU ABSA.</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
