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Deon R

1 reviews | Active since Sept 2010

24 Jan 2022, 19:56

Impossible to settle my Absa personal loan.

I requested a settlement quote on 2022-01-24 from Absa personal loans. They forwarded the settlement documents to me without stating what process to follow to settle my account. There is no option on the app or internet banking to settle my account. I tried to phone them at 16:30, but they were already closed, but they are indicating that the are only closing at 18:00. What a joke. it seems that they do not want me to settle my account earlier. I will be closing my account shortly.

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Replies (4)
Absa
Absa's reply25 Jan 2022, 10:40
Official
Dear Deon Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email.  RegardsPravesh Bejay
DR
Deon R's update28 Jan 2022, 16:47
Reviewer Update
This incident is not finalized. Dont let Absa take you for a ride. I eventually paid over the settlement to Absa. It shows on my Absa personal loan, but its still open. I made many calls to them in the last few days. They are making promises that it will be sorted out shortly, but that is not happening. I even spoke to Pravesh today and he stated that it will be closed today. End of this business day and it is still not finalized. What a joke. This bank is not serious about their customers.
Absa
Absa's reply31 Jan 2022, 09:14
Official
Dear Deon

Please be advised that a closure request has been sent to the Personal Loans Dept. We will confirm once the account has been closed. We do apologise for the delay.

Regards
Pravesh Bejay
Absa
Absa's reply31 Jan 2022, 10:00
Official
Dear Deon

Please be advised that your personal loan has now been closed.

Regards
Pravesh Bejay