Impossible to open a business account.

My mother has been trying to open a business account with ABSA since 15.09.2020. She has an existing personal account yet it somehow seems impossible to open a business account. On Tuesday last week we did it all online as they very proudly advertise you can do, everything went ok and we were told they would call us to finalise everything which just never happened. Eventually we decided to go to the branch in person as we were not getting anywhere. On Friday last week at about 11.30am we went to ABSA in Shelly Beach to open a business account we were told to sit and wait for a consultant, once we got to speak with a consultant he told us he could not help us but that his colleague Trevor Nhlumayo (who for some reason refused to see us there and then) would call us to set up the account, we have never received a call from ABSA now being told twice and promised profusely by the consultant that Trevor would call us latest by Monday. I am extremely disappointed by the lack of service we have received. YOU SHOULD BE ASHAMED!