Impossible to get worse than ABSA

We made a booking on Booking.com and when we arrived at the establishment, (Bedrock Guest Studios) we immediately realized that the establishment is not fit for accommodation and immediately cancelled our booking. A day later, the establishment put a payment through as an "overseas purchases". We immediately instructed ABSA to reverse the transaction. Three days later, ABSA requested that we provided proof that the accommodation was not up to standard. We never knew we will be de*****ed and should have taken photos, which needed to serve as evidence for ABSA. They also requested us to first engage with e-mail correspondence with the *****sters. We also provided ABSA with multiple hellopeter.com complaints in order to proof the establishment's modus operandi. We requested ABSA to be provided with the Rules of the Card Association, but they failed to do so. We are the victims, but ABSA just does not care after numerous e-mails, of which their CEO was a recipient. The next step is the Ombudsman for Banking Services. We all have a right to quality services in terms of the Consumer Protection Act, but ABSA just does not care. They could have reversed the transaction upon our initial request, but ABSA has opted to drag their feet. It is acceptable for ABSA if a dubious establishment put through an overseas purchase transaction against your bank account. ABSA, is as dubious as Bedrock Guest Studios.