Impossible to get through to AVAF !

I have been trying to get through to speak to an agent on your call centre line : *** for the last 20 minutes or so and have not been successful.

I go through various prompts however none of the options are what I am looking for only for the line to go silent . Even after I have verified myself through my cell phone . I just simply want to verify a payment made into the account on 30/11/2019 but this is proving to be a mission.

Is there someone who will be able to assist me?