Impossible to get through to a consultant

I have been with Absa for many many years and I've never really been disappointed in their services... Until today. It is literally impossible to talk to a consultant over their call centre line. I phoned like 10 times today, holding for almost 30 mins each time. I just wanted feedback on an application I made since when I check online it says an agent will phone me. Phoning the number they provide however is completely futile. This is just so disappointing