PK
Percy K
1 reviews | Active since Sept 2020
08 Feb 2025, 10:36
Impossible to get service from ABSA Activate !
Trying to cancel my ABSA activate policy has been nothing but a nightmare. You can never get a hold of them on the phone and they won’t even respond to your emails! Imagine being on hold and waiting for a consultant to pick up for over an hour to no avail!! Are there even people working in their call centres? I want that policy cancelled immediately!
Their service is appalling! Never again!
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Replies (1)
Absa's replyOfficial
10 Feb 2025, 09:23Dear Customer
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.
Your reference number is C-***0. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.
Your reference number is C-***0. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa's reply10 Feb 2025, 09:23
Official
Dear Customer
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.
Your reference number is C-***0. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.
Your reference number is C-***0. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd