Impossible to get assistance after being locked out of my account

After being a business client for 11 years, based at the same premises with all my FICA details being the same, and originally verified, I find myself locked out of my business account and unable to transact due to a "FICA hold".

7 calls to resolve this later, I have yet to reach my "relationship manager" Kulani Mashaba, because his direct land line does not exist and his cell no goes unanswered.

I have called, emailed and whatsapped. Still no response and no ability to transact, and apparently Kulani is the ONLY PERSON at ABSA who can assist and he is MIA.