Impossible to get address changed

On 3 May my husband and I stood for a very long time in the queue at Absa Ben Swart Street to change my address. When we eventually got to the front, we were informed that the Fica system used to change addresses were off-line. The consultant then tried to help us to change our address on the app, but we were not possible to upload the necessary documents.

The consultant then gave us an e-ma address where we sent the necessary documents to on 3 May 2023.

Our addresses are still unchanged... In fact, nobody rep**** on our e-mails. I find it unacceptable that we had to wait in line for a long time without getting helped, sending an e-mail and still not being helped.