Impossible to get a cancellation of cession

<p>On the 7th of February I visited the ABSA branch in Rosebank to get assistance in obtaining a cancellation of cession letter for a policy that was taken out as security against my student loan many years ago. Getting assitance in the branch was already a challenge, but a staff member eventually assited me with help from the branch manager (the employee had no idea what I was talking about). Despite numerous follow ups over the last 3 weeks, as well as having seen the employee's attempted communication with the relevant department my query is yet to be acknowledged, let alone dealt with. Any attempt to resolve or get relevant contact information via ABSA's call centre just turns into a frustrating experience of being sent from one department to another - not a single employee is willing or able to take responsibility and get this issue resolved, despite teliing them I've talked to whichever department theyr'e trying to pass the buck to. </p>