1 reviews | Active since Feb 2016
Impossible to close account
<p>I've been trying to close a creditcard account for the last few months, which seems impossible dealing with any staff member of ABSA. After wasting time to go into a branch, requesting a settlement amount to close the account (this happened twice), I still get bombarded with calls for delivery of my new card and a monthly account statement.</p> <p> </p> <p>How difficult can it be to mark an account as closed???</p>
Dear Riaan
Thank you for bringing this matter to our attention. Kindly provide us with your credit card account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Riaan
Thank you for bringing this matter to our attention. Kindly provide us with your credit card account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Hi Nthabiseng ,
Thank you for the reply. As I was assured that my account was closed, I destroyed my card. However, after spending 30min on the phone with your call center, I was in formed that the account is still very active and that someone has been using the card for the last few months. Hence the fact that I kept on getting sms's stating that my account is in arrears.
I'm in the process of opening a formal ***** dispute.
Hi Nthabiseng ,
Thank you for the reply. As I was assured that my account was closed, I destroyed my card. However, after spending 30min on the phone with your call center, I was in formed that the account is still very active and that someone has been using the card for the last few months. Hence the fact that I kept on getting sms's stating that my account is in arrears.
I'm in the process of opening a formal ***** dispute.
Dear Riaan
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Riaan
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd