Impossible to Close Absa Private Credit Account

I have been trying to close my Absa Private Credit account for some time now and have only been given the runaround.

When I called customer service, not a single person could transfer me to the correct department. I ended up spending over an hour being passed from one consultant to another, with no resolution.

I then visited the branch near me, expecting proper assistance. Instead, I was told they could not close the account directly and would need to log a request with another department. At the same time, I was also blocked from authentication, which they helped to resolve. I was given a reference number for the account closure and assured I would receive a follow up call which to date, I have still not received.

It is extremely frustrating that Absa makes it so easy to open an account at a branch but almost impossible to close it the same way. This lack of accountability and reliance on online processes is simply a way of hiding incompetence. Whether you call or visit in person, there seems to be no real support.

I expect Absa to urgently resolve this matter and close my credit account without further delay.