Impossible to Apply for Home Loan

My husband and I've been trying to apply for a home loan since 2 June. We provided the supporting docs on the same day. On 9 June Absa sent a notification requesting supporting documentation, I resent all, as the request was not specific. On 11/06 the app was withdrawn due to lack of supporting docs. The helpline informed me that it was not because of docs, but because we did not accept the application in principle (this was not asked at any point). They refused to reopen the app and insisted that I start again. I was again asked for docs after providing it, I obliged. A week later I called to inquire about the status, I was told that they still did not have the docs. The person responsible at Absa neglected to submit it. I received again approval in principle, I called to make sure Absa had everything they needed. I was ensured that everything was on track and the eval would be done by end of last week. Yesterday I received a mail that the property details are wrong. I resent as per deed. Today I received a declined notification. I called and was told that it was not actually declined and that I should just wait. No further details given. I'm shocked at the incompetence!!