Impossible to apply for a new card

I have been trying for the last week to apply for a new credit card. I sent my documentation on Thursday 8 October. The next day I got a confirmation stating they received my documents. A week later I get an email informing me my documents are still outstanding. The call centre tells me I needed to get a reference number, which I haven't got. I then also get told to put my reference in the subject for the mail to get attached to my application. I then send the email again, and again get a confirmation of receipt. Today I got another mail stating my documents are outstanding. I now get told that my salary slip is not sufficient and that they require bank statements. Why put this info on your website then as acceptable proof of income?! How many more hoops must I still jump through? Virgin Money assumes the public know their processes, which we do not. I'm only following the information GIVEN to me.