CVR
Candy-Marie Van Rooyen
1 reviews | Active since Apr 2015
13 Jan 2020, 11:20
Impossible to actually speak to anyone...
I have tried to get through multiple times on your number this morning, and it just cuts me off after making me hold for ages!!! And I’m phoning from abroad...
I have spoken to your Vehicle Finance people, informed them I want to make a large cash payment to bring down my monthly car instalments. I follow their instructions exactly and now my statement says I’m in arrears, and that I am expected to pay R25000 on the 25th of January...
I have NEVER missed a payment and now it is IMPOSSIBLE to get through to you!
I am abroad so you won’t be able to call me...what can I possibly do???????
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
13 Jan 2020, 17:52Dear Candy- Marie
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply13 Jan 2020, 17:52
Official
Dear Candy- Marie
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
CVR
Candy-Marie Van Rooyen's updateReviewer Update
20 Jan 2020, 11:03After receiving the below message, I have not heard from Lebogang again. I've removed the personal contact information for you.
16th was 4 days ago.
"Dear Candy - Marie
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced . My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-****** .An update will be provided by 16 January 2020. Please feel free to contact me on 011 *********, alternatively you can email me at le********* if you are unable to get hold of me telephonically. "
16th was 4 days ago.
"Dear Candy - Marie
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced . My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-****** .An update will be provided by 16 January 2020. Please feel free to contact me on 011 *********, alternatively you can email me at le********* if you are unable to get hold of me telephonically. "
CVR
Candy-Marie Van Rooyen's update20 Jan 2020, 11:03
Reviewer Update
After receiving the below message, I have not heard from Lebogang again. I've removed the personal contact information for you.
16th was 4 days ago.
"Dear Candy - Marie
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced . My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-****** .An update will be provided by 16 January 2020. Please feel free to contact me on 011 *********, alternatively you can email me at le********* if you are unable to get hold of me telephonically. "
16th was 4 days ago.
"Dear Candy - Marie
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced . My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-****** .An update will be provided by 16 January 2020. Please feel free to contact me on 011 *********, alternatively you can email me at le********* if you are unable to get hold of me telephonically. "
CVR
Candy-Marie Van Rooyen's updateReviewer Update
22 Jan 2020, 09:01Thank you for finally resolving the issue. I’m sorry it had to go social for it to be heard, but I really do appreciate the fact that you found the solution.
Thank you Lebogang
Thank you Lebogang
CVR
Candy-Marie Van Rooyen's update22 Jan 2020, 09:01
Reviewer Update
Thank you for finally resolving the issue. I’m sorry it had to go social for it to be heard, but I really do appreciate the fact that you found the solution.
Thank you Lebogang
Thank you Lebogang
Absa's replyOfficial
22 Jan 2020, 15:47Dear Candy- Marie
It is indeed pleasing to receive complimentary remarks about the given quality service to you. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
It is indeed pleasing to receive complimentary remarks about the given quality service to you. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply22 Jan 2020, 15:47
Official
Dear Candy- Marie
It is indeed pleasing to receive complimentary remarks about the given quality service to you. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
It is indeed pleasing to receive complimentary remarks about the given quality service to you. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management