Impolite Consultants and No Assistance Given since February

I have called ABSA Vehicle Finance on several occasions and besides the consultants being rude when I prove questions regarding my enquiry, but they further have not been able to assist with the request I had.

Today, after talking to 2 consultants, I eventually spoke to Thato who managed to assist in some way but she was also impolite when I enquired on what I needed assistance in.

I am not sure what the ABSA culture is but I have had bad experience with the ABSA Vehicle Finance consultants specifically and what irks me is that they seem to assume that I maybe should know what they should be informing me about hence the annoyance or lack of proper explaination from other consultants which makes me wonder if they know their products well enough.