RB
Rainer B

1 reviews | Active since May 2011

11 Jul 2017, 16:32

Immediate transfer from Absa to FNB

<p>I made a transfer on Saturday 08.07.2017 at about 21:30 and opted for an immediate bank transfer from my absa account to the FNB account. The person still today states that he has not recieved the payment. I have phoned and spoken to numerous consultants at the internet banking call centre and have each time been advised to send an email to various email addresses. Every single email that i have sent has come back as undeliverable.</p> <p> </p> <p>I am still awaiting a feedback call from the complaints department and the supervisor at the internet banking call centre and have recieved 0 feedback.</p> <p> </p> <p>I found this totally unacceptable as the account holder at FNB is waiting for his money to continue with day to day business operations</p>

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Replies (2)
Absa
Absa's reply12 Jul 2017, 08:09
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with an account or ID number tro enable me to conduct a follow up for you.

Regards

Claudette

Absa
Absa's reply12 Jul 2017, 13:13
Official

Dear Customer

Thank you for the response.

Can you provide the FNB account number and the amount as well please it will speed up the process with missing payments.

Regards

Claudette