Immediate Refund and Policy Cancellation Due to Unauthorized Debit

Dear ABSA Life Team,

I am extremely disappointed by the recent events regarding the life cover policy I initially discussed with your representative.

Last month, I clearly communicated in writing via email that I no longer wished to proceed with the policy after finding a more affordable alternative. I also informed you that I do not have access to my phone during work hours and, therefore, could not take your calls. Despite this, you debited my account for R572.32, which is completely unacceptable.

To be clear:

1. I explicitly stated during the recorded call with your agent that I could only start the cover at the end of October, and not earlier. 2. After deciding to cancel the policy, I notified you via email that I no longer wanted the cover and would not be able to take calls due to work commitments.

I demand the following immediate actions:

1. Refund the R572.32 that was debited from my account without my authorisation. 2. Cancel the policy and any future debit orders immediately. 3. Pull up the recorded call to verify the agreement I had with your agent and my cancellation request.

If these demands are not met promptly, I will escalate this issue to the Ombudsman for Long-Term Insurance to ensure my complaint is addressed.

Please confirm receipt of this and that all necessary actions have been taken as soon as possible!