Im struggling to get feedback and support.

I have recently been ****med and asked within 24hrs for ABSA to please stop the payment. I have been struggling for so long over the phone to get support as apparently no one can help me. I even asked my Personal Banker to help me which did not give me the proper help I though I would get as a Private Banker. They only gave me a email address which I contacted and send them the necessary police documentation. I'm still waiting for feedback and nobody is replying to my emails. I just don't understand why I went though all the trouble becoming a private banker but still I have to beg people to help me.