im still waiting for feedback. its been the whole day

I had taken out insurance with Absa I direct on my Iphone 4s (insured value R7 500) and iphone 6 plus (insured value R10 000). I was unfortunately pick pocketed and logged a claim for re-imbur*****t. After a week long wait of awaiting feedback and being highly inconvenienced, I receive authorization and approval of my claim, but only for R4800 and R8499 respectively for my items.

Now, my understanding is the when I took up this insurance, I was asked for how much I am insuring my items for and I stipulated the amount. A premium was derived and I have been paying. Nowhere had the insurance said between then and now that the value of items have depreciated thus the premium will be dropped to align to the new value. When I claim, I’m told I’m been placed in the same position as I was when I had the phones. Granted, but that does not put me in the same position and value insured when I had the phone.

What is been conducted here, is unfair and ************ practice and someone must look into this. I am willing to listen to someone who can reasonable tell me how what is done to me is fair and just. I have had it with Absa I-direct. My insurance policy does not stipulate that I will be paid less but the value insured. I hope this will get your urgent attention, as I have been inconvenienced for so long now.

In your investigation, please listen to the recordings as well as reading policy issued to me of when I took up the policy and make these available to me, as I would like to hear what I agreed to. Having been given terms and conditions which are not part of my contract that is in black and white is outright ************.