JS
Johonnes S
1 reviews | Active since Dec 2024
04 Dec 2024, 11:32
I’m not happy Absa at Secunda Mall
I am not happy I am disappointed i went to the bank this morning at the secunda mall this lady wanted to assist me at Customer service I was there to replace a card and I refused she’s coughing she doesn’t have a sanitizer we coming from times of COVID and wouldn’t know if it’s TB and she’s touching our cards and ID books I refused for her to assist me and I was assisted by the next white lady this is bad and disgusting as clients we can be infected
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Replies (2)JS
Johonnes S's updateReviewer Update
04 Dec 2024, 11:47I hope they receive this they must send that lady home
JS
Johonnes S's update04 Dec 2024, 11:47
Reviewer Update
I hope they receive this they must send that lady home
Absa's replyOfficial
04 Dec 2024, 14:10Dear Johonnes Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Group Customer CareVanessa Crowe
Absa's reply04 Dec 2024, 14:10
Official
Dear Johonnes Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Group Customer CareVanessa Crowe