I'm just fed-up

Dear MS Potse,  Thank you for reaching out and bringing this matter to our attention. To assist you effectively, could you kindly provide more information about the international payment you made? Specifically, we would appreciate details such as the exact date of the transaction, the amount paid, and any proof of payment you might have on hand. These details will help us trace and verify your payment more efficiently.  It would also be helpful to understand your expectations regarding this transaction, so we can ensure your concerns are addressed appropriately and offer the best possible resolution.  I look forward to receiving your reply and the requested details so we can proceed quickly. Please note that if no response is received from you by 13:00 on 09/04/2026, this matter will be closed. However, it can be reopened upon your request at any time.  Kind regards, 
Marvellus Chauke 

Dear O Potsee, I hope you are well. I wanted to keep you updated regarding your case. We have noted that Nthabiseng Sibande from our office has been handling your matter under reference number C-***3. Please be assured that this matter has now been formally escalated to Nthabiseng for further assistance, and we have requested that she provide you with a comprehensive status update soon. To avoid any confusion or duplication, the case with reference number C-***9 has been closed, since Nthabiseng will be managing your ongoing matter directly. This will help streamline communication and ensure you receive accurate and timely information. Kind regards, Marvellus Chauke

dear Omega

We are still busy with your matter.