Im frustrated

I have never been frustrated like this in my entire life,I really don't know how absa works.From the 2nd of September 2015 (physical visit to the branch) with my late mother's paperwork,I just received an sms again that her credit card is in arrears. SHE PASSED AWAY on the 25th of August 2015.Why all this pain? Letter of Authority and all the needed documents were given to Olievenhoutbosch branch on the 6th of October 2015. I filled in forms regarding her credit card and her loan and I was told it would be sent to credit life, just last week,I got an email that those documents were never received. And I have an email from Shanee that documents have also been forwarded to someone who will attend to the claim. I don't have feedback up until today What is going on with ABSA? My mother passed away after having a bath back home in Paulpietersburg.What more do you need?