I'm done with ABSA

Item: Absa
Rating: 1
Author: Vedna H

I noticed that a debit order for JOURNAL DEBIT RCCS BOS J ********** ********** 16 Amount R-1,896.87 was deducted of my account. I have NEVER given permission for this debit order. After visiting my ABSA branch I was informed it was moneys deducted from my Cheque account into personal loan account. This was never authorized by me. I was informed to contact the collections department. To date i have had NO feedback from ABSA. I'm under debt review .

Helpful (0)

Replies (1)

Absa's replyOfficial

12 Sept 2022, 11:09

Dear MISS V HUNSRAJ

Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person.
Your complaint reference number is C-***4.

Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care

Best regards,

Absa's reply12 Sept 2022, 11:09

Official

Best regards,

I'm done with ABSA

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