illicit conduct by Absa bank Paarl Branch

I hold power of attorney (POA) over my father’s affairs to assist him with matters related to the management of his day-to-day life, as an octogenarian and final stage cancer sufferer I take care of his affairs. Furthermore As an Advocate of the High Courts of South Africa admitted and enrolled with the Legal Practice Council, I maintain all his expenses and make sure that they are kept up update, so that he is not impacted adversely financially in anyway. On visiting the municipality on Friday past in order to pay his rates and make an arrangement for the payment of his outstanding rates which he never paid for over 33 months, I was advised that my fathers bank card was invalid. I found this upsetting and proceeded to absa bank in Stellenbosch to ascertain what the issues were. I was advised that the day before my father reported his card lost and/or ****** with Absa bank Paarl Mall, and was promptly issued with a replacement card. It transpired that the absa bank at the Paarl Mall issued this card to him without any proof of his South African ID or Licence documents. I know this to be true, because I hold his South African identity and licence documents in my possession since he loses or forgets his wallets` daily wherever he goes. I am shocked that this bank in Paarl issues replacement cards to persons without producing the relevant requisite South African identity documents. This surely must be investigated and the management at this bank must be taken to task. I called the Absa bank at the Paarl mall branch to speak to the manageress only to be given the run around. She was arrogant an took no responsibility for these actions, all she did was make excuses irrelevant to the banks illicit conduct and remains complicit in my view. I will now proceed to report the Absa bank in Paarl Mall to the banking ombudsman.