NN
Nelis N

1 reviews | Active since Dec 2017

27 Dec 2017, 21:21

******* & unauthorized debit orders.

I have had my account with ABSA from 1996, 21 years the same account number, but the last 2 months I've had ******* & unauthorized debit orders. First ABSA were eager to reverse them, cause the reverse charge is R25 per debit order in their favor. The following month the same, and I went to go complain and log an investigation. After filling the form with details explaining my problem. A few days later I received an email acknowledgment of case number. 3 days later another unauthorized debit order went thru the same amount. I emailed and asked how is the case going cause another one went off, yet 20days later no reply, and today again another unauthorized debit order went off. As I went to my local branch he was just like get a new account. So here is my thing, when I go in person to the branch, I Need to show ID, bank card, sign, and sometimes fingerprint but while I'm sleeping someone takes money as they like. It's scary that ABSA literally has NO control over debit order authorization or to stop it. In a few months, i'm going to start a career at a major bank from the 1 Feb, not ABSA, at this point I cant see a future with ABSA no more. This is my last attempt before going for legal charges for theft. Maybe ABSA will care once their customer have a police case number. And the sad part is, if you google "absa 129.99" the first 5 links is same problem cases like this.

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Replies (4)
Absa
Absa's reply28 Dec 2017, 08:44
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please be advised that Absa will not divulge any of your information to a 3rd party as is it against the Code of Banking practice.

Kindly provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.

Kind regards

Claudette

Best regards,

NN
Nelis N's update28 Dec 2017, 09:38
Reviewer Update
Thanks for the reply, I did not say ABSA did divulge my information, what I did say is, money is taken from my account without my consent and I want to see the date and place I signed for it. Or hear the voice recording where I said yes to authorize the debit orders, without that, then I want an explanation how could ABSA just allow debit orders to go thru without a customer's consent.
NN
Nelis N's update28 Dec 2017, 09:38
Reviewer Update
My ID is ***, account in question is ***
NN
Nelis N's update29 Sept 2018, 10:05
Reviewer Update
So here I am once again having the exact same issue as before. Another case of R85 of an ******* & unauthorized debit order. I tried to resolve it through proper absa channels. Obviously absa can reverse the transaction, cause then absa keep the debit order R8 fee plus the R25 reverse fee and as per above case I have to go back next month. So I started with general inquiries on ********** 00. They could only supply me with information regarding the transaction. For complaints she gave me ********** 141 which took me straight back to general inquiries department so yeah your complain system is telephonically unreachable. So tried the ***** department and she said she can't assist cause money that is *******ly going out of my account without my authorization apparently not seen as *****. So sad that I have to end up here every time cause absa fail to do the minimum required what a bank should be able to do is number 1 protect your money, and number 2 assist if number 1 failed. So think the ombudsman will be my next step since I've got records of all my calls, names of people I spoke to and voice recordings. The one agent even said I should go to the police to report the case and to be honest that makes actually sense to me. So hope someone from absa care to assist on this message or else just add this to my other records.