1 reviews | Active since Dec 2017
******* & unauthorized debit orders.
I have had my account with ABSA from 1996, 21 years the same account number, but the last 2 months I've had ******* & unauthorized debit orders. First ABSA were eager to reverse them, cause the reverse charge is R25 per debit order in their favor. The following month the same, and I went to go complain and log an investigation. After filling the form with details explaining my problem. A few days later I received an email acknowledgment of case number. 3 days later another unauthorized debit order went thru the same amount. I emailed and asked how is the case going cause another one went off, yet 20days later no reply, and today again another unauthorized debit order went off. As I went to my local branch he was just like get a new account. So here is my thing, when I go in person to the branch, I Need to show ID, bank card, sign, and sometimes fingerprint but while I'm sleeping someone takes money as they like. It's scary that ABSA literally has NO control over debit order authorization or to stop it. In a few months, i'm going to start a career at a major bank from the 1 Feb, not ABSA, at this point I cant see a future with ABSA no more. This is my last attempt before going for legal charges for theft. Maybe ABSA will care once their customer have a police case number. And the sad part is, if you google "absa 129.99" the first 5 links is same problem cases like this.
Dear Customer
Thank you for bringing this matter to our attention.
Please be advised that Absa will not divulge any of your information to a 3rd party as is it against the Code of Banking practice.
Kindly provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.
Kind regards
Claudette
Best regards,
Dear Customer
Thank you for bringing this matter to our attention.
Please be advised that Absa will not divulge any of your information to a 3rd party as is it against the Code of Banking practice.
Kindly provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.
Kind regards
Claudette
Best regards,
