ER
Estelle R

1 reviews | Active since Nov 2010

10 May 2016, 11:31

******* DOUBLE DEBIT ON CREDIT CARD

<p>TWO AMOUNTS OF R5599.99 WAS DEBITED OUT OF MY CREDIT CARD ON 16/04/2016 WITHOUT MY CONSENT OR AUTHORISATION OR EVEN A VISIT TO THE STORE ON THAT DAY. I REPORTED IT TO THE STORE AND THE BANK AND THEN ONE AMOUNT OF R5599.99 WAS SUBSEQUENTLY REPAID INTO MY ACCOUNT ON 19/04/2016 BUT THERE IS STILL AN AMOUNT OF R5599.99 OUTSTANDING ON MY CREDIT CARD. I DID RECEIVE AN SMS FROM ABSA ON 19/04/2016 STATING THAT IT WAS A PROCESSING ERROR BUT TO DATE I HAVE NOT RECEIVED THE OTHER R5599.99 OWING TO ME. WHAT IS HAPPENING TO ABSA BANK??</p>

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Replies (1)
Absa
Absa's reply11 May 2016, 09:01
Official

Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd