IM
Izelle M

1 reviews | Active since Jan 2018

25 Mar 2020, 07:52

******* DISCLOSURE OF CLIENT`S INFORMATION AND INCORRECT BLACKLISTING

I have contacted Absa as I discovered that I have been blacklisted as being in continuous arrears even though I have NEVER missed a payment.In fact I pay much,much more than my monthly instalment into my credit card each and every month. I have received an response form Marcia Mamphwe where-in I was informed that ABSA WILL NOT CORRECT the listing as I have been in arrears month after month. She attached statements as proof of me being in arrears BUT the statements were not mine! Six month`s statements belonging to someone else was emailed to me,without a password or any security measurements,breaking the law of disclosure! It also now seems as if I am being blacklisted as ID I am that person!! I find this beyond ridiculous and insist on a urgent investigation and the immediate correction of my credit profile.

0
Replies (1)
Absa
Absa's reply25 Mar 2020, 12:09
Official
Dear Izelle

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next 4hrs . 

Regards
  
 Lebogang Mashiane
 Specialist Case Manager
 Customer Value Management