******* amounts added to my account

I have been having a back and forth with you from the beginning of this year regarding my vehicle account. I have been requesting you to adjust my balance accordingly and I was advised that it was only adjusted by 1500. Kindly note that that insurance amount that was illicitly added on my account is still reflecting on my statement. May you please advise on who I need to speak to in order for me to get your attention. Kindly note that I have no issues taking this matter to the ombudsman as I refuse to pay a cent of this funds that were *******ly added with out my consent. I have no issues taking this further including your regional manager.