******* Account Closure

My account was closed because my work permit (ZSP Permit) expires on 31/12/2017. I have app**** for a new permit and will only go to the Depart of Home Affairs next year on 12/01/2018 (As per my appointment date). The Depart of Home Affairs issued a statement ( http://www.dha.gov.za/index.php/statements-speeches/1065-advisory-zimbabwean-exemption-permit-zep-applicants ) that banks should not close accounts for individuals with proof of application and payments for the new ZEP Permits. I visited a branch in Germiston and was unable to get my account reopened even though I had all the necessary documentation. How am I supposed to pay my bills if my account is closed??? I cannot wait until the 12th of Jan 2018 to get my account opened. Why does ABSA make it so difficult for us to access our own money. To me that is the worst form of customer service. I have been a client of ABSA since January 2010 and I thought they value their clients but it seems I may be forced to use the services of another bank in the future.