Ill treatment

Subject: Formal Complaint: Unacceptable Treatment by Branch Manager at ABSA Senekal

Dear ABSA Customer Complaints Department,

I am writing to express my outrage and disappointment at the appalling treatment I received from the branch manager, Puseletso Motloung, at the ABSA Senekal branch. As a long-standing customer, I expect a certain level of respect and professionalism, especially considering my disability as a legally blind individual.

On [date], I visited the branch seeking assistance with unauthorized debit orders on my account. Instead of receiving help, I was met with rudeness and dismissiveness by Ms. Motloung. Despite explaining my situation and my disability, she inexplicably told me that I had authorized the transactions myself. This not only shows a lack of understanding of my condition but also a blatant disregard for my concerns.

This is not the first time I have encountered poor treatment from Ms. Motloung. Her behavior has left me feeling disrespected, frustrated, and financially burdened. As a result of her incompetence, I had to seek assistance from someone in Bethlehem, incurring additional expenses for petrol and transportation.

I demand a formal apology and immediate action to address this situation. I request that you investigate this matter, take necessary disciplinary measures against Ms. Motloung, and provide compensation for the distress and financial losses I have incurred.

I hope that you will take my complaint seriously and take prompt action to rectify this situation. I look forward to hearing from you soon.

Sincerely,

Victor Sempe