JL
Johannes L

1 reviews | Active since Jul 2017

27 Jul 2017, 14:13

Ill mannered branch manager

<p>The Jane Furse ABSA bank manager by the name of Thembi Rachidi came to Capitec bank Jane Furse to harras another banks staff and its clients as she thinks that her bank is more superior than its competitions, which makes us wonder if Thembi knows what she is doing because we are not governod by emotions but the policies of the banks that we all serve,,,, ABSA is not her bank and if she feels that the competitor is doing something infuriating her or is against the policies of the bank she is remunerated to serve she should follow the channel of command and take it up, she does not set the ABSA policies and procedures, so she does not get to change them, she also doesn't have the right to harras the competitor's clients and its staff,,,, how can an entire BRANCH MANAGER leave her ABSA branch unattended to go to the other bank mainly Capitec Bank and cause an unnecessary scene with her staff memeber. What message is she displaying to the entire clientele irrespective of the competition as Thembi is the face of ABSA bank. We would highly appreciate it if you could deal with this matter accordingly and as soon as possible as this behaviour is completely unacceptable.</p>

0
Replies (5)
Absa
Absa's reply27 Jul 2017, 14:44
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette

Best regards,

JL
Johannes L's update27 Jul 2017, 15:08
Reviewer Update

********** 458088

Absa
Absa's reply28 Jul 2017, 08:22
Official

Dear Customer

The details did not pull though, please send a private message.

Regards

Claudette

Best regards,

JL
Johannes L's update28 Jul 2017, 08:51
Reviewer Update

I have send it privately, and I want to know why? If it's not private meaning this matter cannot be resolved or attended? I think I have every right.

JL
Johannes L's update28 Jul 2017, 09:15
Reviewer Update

Contact number *** cell ***