1 reviews | Active since Sept 2015
<p>Hi,</p> <p> </p> <p>I am trying to do an immediate bank payment to FNB to secure my holiday booking.</p> <p> </p> <p>However I note that this is not possible as a result of a change in the system. I contacted Private Assist, they did not know the reason and I was transferred to the online banking support centre.</p> <p> </p> <p>I don’t have a problem with changing this as I understand that ABSA is trying to mitigate client risk, however:</p> <p> </p> <p>Why was I not notified of this ?</p> <p>Who is going to cover the cost difference in flight tickets and rate changes ?</p> <p> </p> <p>It is really disappointing that what was due to be a pleasant experience turned to be one of frustration and costly, I am certainly not going to pick up these costs ! </p> <p> </p> <p>To all people reading this, you cannot make an immediate payment to another bank greater than 25k in a single transaction, however you can do multiple transactions under 25k that is not limited this is obviously after the cost for each transaction is levied.</p> <p> </p> <p>*Note to ABSA, there is no need for my banker to contact me as this is not in his space of control and he has just started in his role after taking over from another.</p> <p> </p> <p>Amith</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
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