IGNORING THEIR BEST CUSTOMERS

My 75 year old mother and her 80 year old sister just arrived home after standing in a queue at ABSA, Waverley (Pretoria) for 2 hours. With no regard about a long line of people and their age the front desk personnel carried on with private conversations and was in no hurry to help anyone. Many of the other elderly customers simply left because they could stand no longer. Maybe ABSA should consider what the consequences will be, should these customers decide to move their investments to another more people friendly bank.