Hellopeter
Share Your Experience
TKC
THE KAREN C.O

1 reviews | Active since Oct 2016

26 Apr 2022, 14:03

Ignoring customer that needs assistance.

I went to renew my card and asked if they could activate my online banking. I could see the lady had no intention of helping me at all. She only said that I can do transfers at the atm. I was disgusted at her level of unprofessional response, and decided to leave withourt assistance.

0
Replies (2)
Absa
Absa's reply26 Apr 2022, 14:52
Official
Dear Celly  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is  C-***1. Kind regards, Group Customer Care Rezona Louw 

Best regards,

Absa
Absa's reply03 May 2022, 08:20
Official
Dear Celly

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***1.

Kindly advise which branch you visited for our office to ensure effective investigation and feedback.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

Best regards,