Ignoring Clients that have problems with the bank (Sorely dissapointed)

I wrote a review to Absa two weeks ago and Vanessa Crowe from Absa group customer care sent an automated message saying that the matter would be investigated and till this day not so much as a call, email or even sms to acknowledge me as a customer that is in need of assistance my from anyone from Absa.

Is this what Absa does to customers in need of assistance? Ignore them hoping their issues will just go away? Why respond in the first place when you intend on doing nothing?