Ignores my home loan Applications,

I did send all docs Ditebogo Se***a requested, and after 2 weeks asked for an update on the application but ignored my e-mail

E-mailed today again, I get an "out of office response"

Called the call center, only to find that my application was abundant because apparently I took long to provide the required document, which is absolute nonsense, as the longest I took was a day to sent in the solvency letter, the last document they requested from me

I asked for contacts of the team leader to complain, and the call center agent, Cindy, gave me both wrong e-mail address and and wrong number. The e-mail bounce back, and the number sounds like a fax number. it was no surprise to me as she was very hesitant. I am sure she came up with **** contact so I am not able to go through