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shivani M
1 reviews | Active since Jun 2013
09 Oct 2025, 14:11
IGNORED WHEN TRYING TO MAKE ARRANGEMENTS
Due to financial reasons and unforeseen deaths in the family my bond went into arrears, I sent absa over 5 emails already stating that the interest is getting to high I want to make a payment arrangement to stop it from going higher absolutely no response.
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Replies (3)
Absa's replyOfficial
09 Oct 2025, 16:20Dear Shivani Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CareVanessa Crowe
Absa's reply09 Oct 2025, 16:20
Official
Dear Shivani Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CareVanessa Crowe
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shivani M's updateReviewer Update
15 Oct 2025, 13:25Thank you very much for the response , we have reached a solution. Thanks again
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shivani M's update15 Oct 2025, 13:25
Reviewer Update
Thank you very much for the response , we have reached a solution. Thanks again
Absa's replyOfficial
15 Oct 2025, 16:32Dear Shivani Regarding complaint C-***6, thank you for the update. I will send you a closure email Shortly. Kind regards,Group Customer CareVanessa Crowe
Absa's reply15 Oct 2025, 16:32
Official
Dear Shivani Regarding complaint C-***6, thank you for the update. I will send you a closure email Shortly. Kind regards,Group Customer CareVanessa Crowe