SV
Sunette V
1 reviews | Active since Oct 2021
02 Nov 2021, 07:38
ignored by your own bank
In April MAGDA from Greenacres offered to help me with my biometrics booking. She gave me her business card and told me to send her a WhatsApp message. I did so, and still have not received any reply. I have phoned her personally, I have phoned the branch, I have spoken to colleagues that promised to get back to me asap. I have sent emails. It has been 7 months of absolutely not getting back to me at all. Can you imagine being ignored by your own bank??
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Absa's replyOfficial
02 Nov 2021, 10:43Dear Sunette vdWesthuizen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***3. Kind regards,Rezona Louw Group Customer Care
Absa's reply02 Nov 2021, 10:43
Official
Dear Sunette vdWesthuizen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***3. Kind regards,Rezona Louw Group Customer Care