Ignore it and hope it goes away

Since February 2021 I have only had problems with Absa's staff.

The business I work for have had three relationship bankers and I have had bad experiences with every single situation I have had to deal with. There is an overall disrespect and lack of communication from them.

Most recently I have requested the change of one of our fiduciary persons on our Bank account. My first email was sent in April 2022 when I asked what documents I would need to collect, once our current fiduciary person retires. I got no email return on this and only later after I had a different issue (our fiduciary was locked out of the app) that I got a response regarding that problem. I eventually checked the Absa website to see which documents to submit, I sent this in, waited months and then I phoned my banker, only to find out he didn’t even submit the documents, he got mad at me for not submitting other documents previously.

But not once did he communicate and ask “please submit these documents” but rather decided to ignore my emails and request, he told me that I didn’t start the process early enough. I then completed the forms he asked for, sent them back and I still have not gotten a response from him, I tried to phone the branch and was given the banker’s cell number since he is not in today - on payday - I think that is irresponsible and unacceptable.

I am in need of paying salaries, I’ve emailed him nearly every day for this whole month and I do not get responses.

Today when I phoned the branch (that isn’t close to our location, I have no idea why we are at the Centurion branch if we are located in Midrand) the lady who answered the phone also got mad at me when I asked her if my relationship banker would be in today. I am starting to think that the attitude of the employees has to do with how they are treated by the branch. They seem untrained, uninterested and stressed.

Please address this issue. I will be recommending that our account be closed and we will be moving to a different bank.