Ignore customers in hopes they go away..

I have lodged my claim with ABSA HOC insurance on 8 September - ref ***.<br> <br> I have emailed you 3 times - including the so called \Actionline' which appears to be equally useless.... you all make use of the "ignore\"" principle in your customer service offering....<br> <br> I have called you twice - only to be told \""I am checking the system\"" and then get hung-up on....<br> <br> I want this claim finalized so I can cancel the policy and move my business elsewhere."""